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Meeting people where they are, the State Department does it right

by John Moore on 02/27/2010 13:41 0 comments , 132 views
Categories: Methodologies & best practice, Software tools & platforms, Adoption
Tags: gov20, innovation, twitter, social, crm, social business strategy, social strategies

I chatted with Bill May, the State Department  Director of  the Office of Innovative Engagement, on Friday.  The State Department is on the leading edge of collaboration, of social media, understanding the need to balance engagement, transparency, security, and common sense.  As expected, Bill understands all of this well, businesses and other agencies can learn from the examples Bill shared.

When the President was planning a trip to Ghana it was important to lay the groundwork that the American President was coming and that he was looking to engage, to hear from people and to answer their questions, concerns.  In the United States this would be a challenge, but, between papers, blogs, Facebook, Twitter, and more ...

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Milestone: Happy Blogversary.

by Gil Yehuda on 02/26/2010 13:48 0 comments , 82 views
Categories: Blogs & blogging, Collaboration, Adoption
Tags: blog, blogversary
It has been one year since I started this blog:  A Blogaversary, or a Blog Birthday.  What a year!  I wanted to take a moment and celebrate the conversation and connection that we have made together.  Birthdays and Anniversaries are interesting rituals, worth investigating for a moment.


Birthdays were significant in ancient cultures who saw astrology as a force that guided reality and shaped the human condition.  Although we struggle in life  to create the reality we enjoy, many, especially in ancient cultures, felt dis-empowered to affect their lot in life.  Nature overwhelmed them and humanity felt they live at the mercy of unknown forces. Rather than seeing fault in ...

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IAM Alert: Invention Machine Goldfire 6.0 Brings Collaboration and Experts to Mix

by DanKeldsen on 02/26/2010 12:24 0 comments , 278 views
Categories: Methodologies & best practice, Document & content management, Collaboration, Software tools & platforms, Adoption

Information Architected Market Alert (IAM Alert):
Invention Machine (headquartered in Boston) announced yesterday the availability of Invention Machine Goldfire 6.0 with integrated collaboration and expert identification technologies to further accelerate product innovation. (see press release from Invention Machine)

Beyond Individual Innovators

Historically, Invention Machine’s Goldfire has been oriented towards providing an individually focused innovation “workbench” for the lone researcher or inventor. The offering combined (and continues to offer) advanced techniques and technologies such as semantic search capabilities, process modeling (typically in support of the assembled artifact of a product), knowledge mining, and . ...

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The Minimalist Approach to Content Governance - Manage Phase

by Billy Cripe on 02/26/2010 11:04 0 comments , 180 views
Categories: Workflow & business process, Collaboration, Management, Creativity & innovation, Adoption

maintain.jpgMost people would probably agree that creating content is the enjoyable part of the content life cycle. Management, on the other hand, is generally not. This is why we thankfully have an opportunity to leverage meta data, security and other settings that have been applied or inherited in the prior parts of our governance process. In the interests of keeping this process pragmatic, there is little day to day activity that needs to happen here. Most of the activity that happens post creation will occur in the final "Retire" phase in which content may be archived or removed. The Manage Phase will focus on updating content and the meta data associated with it - specifically around ownership. Often times the largest issues with content .. ...

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Six failures of poor application quality

by Michael Krigsman on 02/26/2010 10:23 0 comments , 276 views
Categories: Workflow & business process, Methodologies & best practice, Culture, Collaboration, Management, Leadership, Adoption
Tags: application quality, software development, help desk, performance management, it operations, finance

The endless catalog of IT failure rests on a foundation of poor judgment, inadequate communication across business groups and information silos, and conflicting agendas. Most of my blogging discusses what happens when these human failings intersect IT projects.

Although human issues are critical, downtime and other problems also arise from highly technical causes of failure. Interestingly, there is often a human dimension even when problems are rooted in technology.

To explore this topic, I asked Dr. Bill Curtis, SVP & Chief Scientist of CAST Software, to write a guest post linking common causes of failure to business outcomes.

Bill is one of the world’s foremost authorities on software development process and improvement. He is ...

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The White House Tweeter and other random thoughts as we near the end of February

by John Moore on 02/26/2010 08:30 0 comments , 403 views
Categories: Methodologies & best practice, Software tools & platforms, Adoption
Tags: gov20, innovation, twitter, crm, ssc, social strategies, efficiency, personal

So few thoughts, so much time…  Oh wait, I think I meant so many thoughts, so little time….  Oh well, either way, in no random order, here are a few of the items I have on my mind at the moment:

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Enterprise 2.0 is the Same Old Same Old – Yet it is Drastically New

by Kevin Jones on 02/26/2010 08:01 0 comments , 262 views
Categories: Workflow & business process, Methodologies & best practice, Collaboration, Adoption
Tags: e2.0, different, diffusion of innovations, same old

I hear this comment all of the time, “This (Enterprise 2.0) is the same old same old repackaged.”

Yes and no. Saying it that way assumes that a) because it is basically the same, b) the outcomes are basically the same. Point A may be true, but because it is even ever so slightly different it totally changes the game and point B becomes null and void.

There was a post recently by someone who mentioned this fact and she had four great points:

1. Same old same old – There isn’t much new here – it is communication but on a supersonic level.
2. Responsibility – The greater the ability to communicate = the greater the responsibility to do so appropriately.
3. Fact Checking – Making sure information which is passed on could be ...

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Second Video - more to come

by Jason Atkins on 02/25/2010 17:42 0 comments , 35 views
Categories: General business, Collaboration
Tags: video
We just launched our second video that talks about the significant change in the incentives world. Check it out:



Feedback welcomed.

Few more videos to come but if you have ideas for future videos let us know - fun to create!
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Now We Know Why The City Never Sleeps

by Zoli Erdos on 02/25/2010 14:51 0 comments , 289 views
Categories: General business, Document & content management, Wikis, Blogs & blogging, Collaboration, Software tools & platforms, Management
Tags: social network, business, privacy, startup, censorship, free speech, citi, gay, banking, fabulis, citibank

citilog

Now we know why The Citi Never Sleeps: they are busy censoring their customers. If you are a Citibank customer and they dislike your blog, you may just get in trouble.  (Disclosure: I do have a Citi account… so am taking a risk by writing this post.)

That’s just what happened to fabulis, a social network for gay men. Someone at Citi read their blog, decided that “content was not in compliance with Citibank’s standard policies” and froze their business account without advance warning.   Fabulis Founder Jason Goldberg says:

for the life of us we can’t find anything “objectionable” on our blog besides some good humor, some business insights, and some touching coming out stories from some great and fabulis gay people.

...
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2 More Things You Can do With a Wiki: Collaborate Without Extra Effort, and Track Decision Patterns

by Stewart Mader on 02/25/2010 10:49 0 comments , 248 views
Categories: Document & content management, Wikis, Collaboration, Software tools & platforms, Adoption

Terri Griffith adds two uses to my original article on 8 things you can do with an enterprise wiki. Decision-making becomes more trackable:

Not only can we gather input, but we can make the decision via the wiki as well. The result is that we can always go back and track how we got to the decision we made.

Because the factors impacting a decision are documented, one can see how it was reached and look for patterns that might help a team repeat successful decision-making. In addition, the effort involved in saving, syncing and attaching files associated with everyday collaborative work can be reduced to a minimum, which increases the likelihood that people will participate:

Ideally our transfer of material to the cloud/wiki/team ...

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