The IT Devil’s Triangle binds together enterprise customers, technology vendors, and system integrators in an unholy trinity that leads directly to failed projects. These failures are fraught with “pain chains,” a term used by Altimeter Group partner and enterprise strategy analyst, Ray Wang, to describe clusters of difficulty that cause angst to IT customers and their line of business counterparts.
The pain chains concept recognizes that the organizational impact of IT failure is multi-dimensional. Similarly, the Devil’s Triangle states that broad, rather than narrow, conflicting agendas among the trinity of customers, vendors, and integrators cause failure.
The shared themes of ...