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Dear CRM provider, are you proud of your products?

by John Moore on 12/30/2009 16:13 0 comments , 270 views
Categories: Methodologies & best practice, Software tools & platforms, Adoption
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If you are proud of your products, your services, whatever your offerings are, you should take every opportunity to spread the message, right now, not later.  I reached out to one of the Social CRM vendors, back in October, to ask for a demo of their product.  True, I was not interested in buying, just interested in learning about their offering and sharing my thoughts with you.  The reaction at the time was simply:...

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Dilbert on IT / business alignment

by Michael Krigsman on 12/29/2009 17:01 0 comments , 683 views
Categories: Methodologies & best practice, Adoption

So-called “alignment gaps” between IT and lines of business explain many problems associated with troubled IT projects. Typically, these problems arise because IT and the business have different goals.

For example, business managers may seek certain software features or capabilities that are just unrealistic from a technical standpoint. Equally likely, IT doesn’t pay sufficient attention to time frames and requirements essential to strategic .. ...

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Things I Don’t Want to Hear Anymore in 2010

by ekolsky on 12/29/2009 16:16 0 comments , 390 views
Categories: Methodologies & best practice, Collaboration, Software tools & platforms, Leadership, Adoption

I was thinking of doing a predictions post, really, but then Paul Greenberg came along and wrote up all my predictions and added some better ones.  So, instead of filling up the streams with more of the same, I thought of a twist to predictions: I won’t tell you what I think it will happen,  I am going to tell you what I hope won’t hear anymore in 2010.

Ready? There are five things I don’t want to hear anymore in2010 (and the reasons. ...

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Followup Critique: $6.2 trillion global IT failure stats

by Michael Krigsman on 12/29/2009 08:57 0 comments , 2507 views
Categories: Methodologies & best practice, Adoption

Researchers often attempt to quantify the number of failed IT projects, usually reporting statistics that discuss failures as a percentage of the overall number of IT projects. These failure stats are primarily useful to the extent they illustrate that IT failure is a common and serious problem.

In a recent white paper, Roger Sessions, defined a model that quantifies the dollar cost of IT failure worldwide. Roger concludes that global IT ...

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SOA adoption: The human face of governance

by Michael Krigsman on 12/28/2009 19:42 1 comment , 288 views
Categories: Workflow & business process, Methodologies & best practice, Culture, Collaboration, Management, Leadership, Adoption

Human and organizational factors such as politics, information silos, and change management generally underlie IT success and failure.

During a recent conversation, IT analyst and fellow ZDNet blogger, Dana Gardner, affirmed the extent to which this view applies to service-oriented architecture (SOA) projects.

I asked Dana to elaborate on the importance of organizational dynamics with respect to SOA governance and adoption:

In the many ...

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What is Social CRM? An Introduction

by Jacob Morgan on 12/28/2009 02:17 0 comments , 2728 views
Categories: Collaboration, Software tools & platforms, Adoption

start-hereI’m going to be speaking at the New Communications Forum in April on Social CRM.  I’m currently collaborating with Esteban Kolsky on a what I hope will be a killer presentation.  I reached out to Esteban because I greatly admire and respect his research and his work; I consider him to be one of the top leaders in the space.  I’ll talk more about some of the things we’re going to be putting together as we get closer to the ...

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Government 2.0, Washington State Style

by John Moore on 12/26/2009 13:24 0 comments , 372 views
Categories: Methodologies & best practice, Government & public sector, Software tools & platforms, Adoption
Tags: government 2.0, egov
As you’ve probably noticed, I have been talking to a lot of companies, and now government agencies, to educate myself and, in the process, provide you with real world examples of what is working in the real world.  One thing that is crystal clear to me…. Very few have social media down to a science.  At best, they have social down to an art form and some still view it as dark magic that is not yet ready for prime ...
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Enterprise 2.0, culture and resistant businesses

by Ric Hayman on 12/24/2009 21:36 0 comments , 147 views
Categories: Culture, Adoption

While I have no doubt the cases he cites are real, I wonder whether we’ll see broad adoption that delivers breakthrough value in the way Andy describes. Many organizations are deeply rooted in Taylorian time and motion thinking that brings the kind of hierarchical order with which many are comfortable. That has led to much discussion around infusing E2.0 into resistant business cultures.

via blogs.zdnet.com


Dennis ...

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Early data from my Social and CRM Planning Survey

by John Moore on 12/24/2009 11:42 0 comments , 175 views
Categories: Methodologies & best practice, Software tools & platforms, Adoption
Tags: survey, social, crm, planning

If you have not yet taken this quick (30 seconds) survey do so before reading on. ….   It’s okay, I’ll wait for you…..  Did you do it yet?  Okay, as I have noted before I will keep the survey open through January 8th, but here are some of the data at this moment in time:

  • We have around 100 responses in, not too bad given the time of year.  These respondents have heard of the survey through e-mails ...
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Merry Christmas and Happy New Year

by Jon Husband on 12/24/2009 11:21 0 comments , 69 views
Categories: Culture

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"It is a little embarrassing, that after 45 years of research and study, the best advice I can give to people is to try to be a little kinder to each other.”

Aldous Huxley

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